May 17, 2019; AM-Cracking the Code on Healthcare "Improving the Patient Experience" PM-"Emotional Intelligence"

Locust Hill Country Club
2000 Jefferson Road
Pittsford, NY 14534

Hosted by:

NorthStar Network

Today's Agenda

This session will explore the patient experience - how organizations efficiently and effectively treat patients. The Fellows will examine how sound strategic thinking coupled with a critical understanding of one's own emotional intelligence can significantly impact patient satisfaction and business results.

7:30-8:00 Breakfast

8:00-8:10 Welcome

Linda Becker, President and Founder, NorthStar Network

8:10-9:10 Improving the Patient Experience

Robert Pearl, MD, Former Executive Director and CEO of The Permanente Medical Group, Former President and CEO of the Mid-Atlantic Permanente Medical Group

9:10-10:00 Palliative Care: Improving the Patient Experience by Enabling the Patient to Stay at Home

Diane E. Meier, MD, Director, The Center to Advance Palliative Care (CAPC)

10:00-10:15 Q & A

10:15-10:30 Community Collaboration Showcase: “Health and Healthcare for Low Income and Homeless Individuals”

Dr. Margaret Demment, Ph.D., Director of Research & Public Policy, Foodlink

Carlos Swanger, MD, Medical Director, RRH Health Care for the Homeless Program

10:30-10:55 Q & A

10:55-11:00 Thank You and Event Close

11:00 Fellowship Program Begins

11:00-12:00 Lunch & Networking

12:00-12:20 Team Project Overview

Linda Becker, President and Founder, NorthStar Network

12:20-2:30 Emotional Intelligence 

Catherine Flavin, Consultant, Whole Leader Consulting

2:30-2:45 Break

2:45-3:45 Emotional Intelligence (cont.)

Catherine Flavin, Consultant, Whole Leader Consuting

3:45-4:15 Wrap up

Lisa Smith, Consultant, NorthStar Network